Chris Voss – MasterClass – Teaches The Art of Negotiation

Former FBI lead hostage negotiator Chris Voss teaches you communication skills and strategies to help you get more of what you want every day.

As an FBI hostage negotiator, Chris Voss persuaded terrorists, bank robbers, and kidnappers to see things his way. Now he’s teaching you his field-tested strategies to help you in everyday negotiations, whether you’re aiming to improve your salary, the service you receive, or your relationships. Get stronger communication skills, game-changing insights into human nature, and more of what you want out of life.

Browse Lesson Plan

1. Tactical Empathy

2. Mirroring

3. Labeling

4. Exercise: Mirroring and Labeling

5. Mastering Delivery

6. Case Study: Chase Manhattan Bank Robbery

7. Body Language & Speech Patterns

8. Creating the Illusion of Control

9. Mock Negotiation: Teenager

10. The Accusations Audit

11. The Value of “No”

12. Mock Negotiation: Rival

13. Bending Reality

14. Bargaining

15. Mock Negotiation: Salary

16. Black Swans

17. Mock Negotiation: “60 Seconds or She Dies”

18. The Power of Negotiation